Last updated: March 2, 2026
CivicNet ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
1. Information We Collect
- Account Information: Name, email address, and profile picture provided during sign-up.
- Location Data: Your approximate or precise location when you choose to share it, to display nearby community help requests on the map.
- User-Generated Content: Help requests, messages, ratings, and profile information you submit.
- Device Information: Device type, operating system, and push notification token for sending notifications.
- Usage Data: App interactions and crash reports to improve stability.
2. How We Use Your Information
- To display your profile and connect you with community members needing help.
- To show nearby help requests based on your location.
- To send push notifications about your requests and responses.
- To track your help stats (requests completed, points earned).
- To improve app performance via crash analytics.
3. Third-Party Services
We use the following trusted third-party services to power CivicNet:
- Supabase – Secure database and authentication. Privacy Policy
- Firebase (Google) – Push notifications and crash reporting. Privacy Policy
- Google Maps – Displaying maps and location services. Privacy Policy
4. Data Sharing
We do not sell, rent, or trade your personal information. Your data is only shared with third-party providers listed above as necessary to operate the app. Your help requests visible to others on the map only show what you explicitly post.
5. Data Retention
We retain your data as long as your account is active. You may request deletion of your account and all associated data at any time via the app's settings or by contacting us.
6. Your Rights
- Access or correct your personal data via the Profile section in the app.
- Delete your account and all data from the app settings.
- Revoke location access at any time via your device settings.
- Opt out of push notifications via your device settings.
7. Children's Privacy
CivicNet is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure authentication, and row-level security policies on our database.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via a notification in the app or by updating the date at the top of this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
civicnet.app@gmail.com